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- 24 de Sep, 2021
How are these guys so incompetent? By the way they're talking it sounds like they're responding to emails hitting the support mail manually by accessing its mailbox?The LTT Store Support account has started replying in the thread. They say that while they do monitor the support emails, they aren't officially supported and the correct way is to use the help centre link on the LTT store. It's then pointed out they have broken links and still have the support email on parts of the site. Also, others pointing out tickets should be able to be automatically created via emailing them unless their ticketing system sucks. They're using Zendesk which I'm pretty certain supports this, so I assume it's just a case of LTT being too lazy or incompetent to set this up.
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That's fucking absurd. Setting up auto-ticketing is trivial for Jira or SNOW or Zendesk or whatever they're using. You're telling me they access OWA and manually look at incoming emails? No wonder they suck so bad.
Absolutely stunning levels of incompetence from whoever acts as their service desk manager. Hopefully this thread serves as a lesson to all the LTT sycophants on why you shouldn't buy from them.

