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Not to worry, Josh. Things will get worked out. Not your fault, you have worked in good faith with us. Suggest looking for another source next time.The 3PL started sending out tracking numbers but I'm deeply concerned. I emailed the 3PL weeks ago that there were issues with the order syncing. I saw a lot of orders not get updated after refunds and I've now confirmed that people who double/triple/quadruple ordered and had to cancel the extras are getting multiple tracking orders. On my back end, it does look like the 3PL's system did not ever change the status of these orders.
I'm extremely frustrated and I'm hoping they have an answer. It looks like they've already put them in the mail despite me explicitly asking them to cancel outbound orders until they could delete all pending orders and re-import them fresh from a list I generated for them. I told them this multiple times but it doesn't look like they did anything.
I'll need to actually figure out how much waste they've created. If you're receiving duplicate coins or coins for something you asked for a refund for after the recent drama, I don't know what to tell you at the moment. I'm also not sure how this holds up for the last orders which there will not be inventory for. I'm hoping they can do something to make this right but I'm also considering what my legal options are.
How will this affect future silver/metals runs?I'm hoping they can do something to make this right but I'm also considering what my legal options are.
Aw hell I hope that's not true, because I don't have a mail either, and I ordered April 1st.You got a tracking email I assume? I never got a tracking email just te original order one back in March so I assume I'm one of the unlucky ones.
Same here.I still haven't got an email with tracking or anything. But I can't remember if I ordered early on or not, placed order on April 9th.
478 free coins, what the fuck.I ordered 2 but it says my package is 30 lbs on the tracking? Anyone else getting a weird weight in their shipping label
Something is odd about the UPS tracking number I got 2 days ago. UPS is still saying to check back later and offers no additional info. Just checked and same same.The 3PL started sending out tracking numbers but I'm deeply concerned. I emailed the 3PL weeks ago that there were issues with the order syncing. I saw a lot of orders not get updated after refunds and I've now confirmed that people who double/triple/quadruple ordered and had to cancel the extras are getting multiple tracking orders. On my back end, it does look like the 3PL's system did not ever change the status of these orders.
Ready for UPS just means they printed the label. There's still erroneous orders and they absolutely must stop sending them until they fucking fix the orders. I sent them an XLS of every single order and how many they get and they didn't import it before sending out orders like I asked.Something is odd about the UPS tracking number I got 2 days ago. UPS is still saying to check back later and offers no additional info. Just checked and same same.
I can wait and I'm not pissed. Good luck with this.Ready for UPS just means they printed the label. There's still erroneous orders and they absolutely must stop sending them until they fucking fix the orders. I sent them an XLS of every single order and how many they get and they didn't import it before sending out orders like I asked.
And of course now that emails are going out people are fucking confused and I'm being bombarded for individual requests for clarification over and over again. They've kicked the hornet's nest, people are pissed at me, and all they had to do was fucking nothing and re-import my fucking list.