Modern Web Woes - I'm mad at the internet

[ToroidalBoat]

If this were 2006 or even as late as 2016, there'd be none of this lobotomized bullshit because a password would be all that's needed.

update:

I called customer service again, and this time a lady with an American accent answered. Unlike the Indian guy, she gave the useful tip that the email option could eventually return, and sure enough it did. First order of business was to change that phone number, and after another "verification code" -- to the right number this time -- I got back in again. Had I followed that Indian guy's incompetent "solution", I would have had to make another account using a different email and I could've lost the original account.