We had an incident where a special needs boy had been left at the store and what started off as innocently as the store manager politely telling him that he should let a younger boy play the demo game the kid had been playing for over an hour, escalated to the store manager getting cracked in the face with a video game controller the kid threw at him. When mall security was called and attempted to escort the special needs boy out of the store, he flipped out again, kicking and screaming, and when his mother finally showed up about an hour later and I told her what had happened, she berated me (the store manager had left shortly after filing an incident report,) for calling mall security and that her son was special needs and should've been just allowed to play the games. After a talk with the district manager, it was agreed that the boy no longer be allowed in the store without a parent or guardian.